Responsible Gaming at l899

🤝Our Commitment to Player Safety

At l899, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We believe that gambling should be an entertaining, voluntary activity enjoyed within personal limits. l899 is designed to give players from Dhaka, Chittagong, Sylhet, and across Bangladesh the tools they need to stay in complete control of their gambling activity at all times.

We offer a full suite of responsible gaming features built directly into every player account. These tools can be activated at any time — you do not need to contact support to set a deposit limit or start a time-out. Where a player does need human support, our team is available 24 hours a day, 7 days a week by email at [email protected].

🔞21+ Age Restriction — No Exceptions

l899 is an adults-only platform. Access is strictly limited to individuals who are 21 years of age or older. This is not merely a platform rule — it is a fundamental safeguard that l899 applies without exception. If you are under 21, you must not register or attempt to use this platform.

All players are required to confirm their age at registration. l899 reserves the right to request documentary proof of age — such as a National ID card or passport — at any point during the account lifecycle. Where a player is found to be under 21, their account will be closed immediately and any funds will be dealt with in accordance with l899's Terms & Conditions.

💰Deposit Limits

One of the most effective ways to keep gambling within budget is to set a deposit limit before you play. l899 allows every registered player to set a personalised deposit limit directly from their account settings. Limits can be set on a daily, weekly, or monthly basis, and can be applied in Bangladeshi Taka (৳) to suit your personal budget.

• Daily deposit limit: the maximum amount you can deposit in any 24-hour period.
• Weekly deposit limit: the maximum amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: the maximum amount you can deposit across any rolling 30-day period.
• Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active, to give you time to reconsider.

We strongly encourage all l899 players to set a deposit limit as part of their account setup, even if gambling feels comfortably within budget today. Having a limit in place is a simple habit that protects you over the long term.

⏱️Session Time Reminders

It is easy to lose track of time while playing casino games or following a live cricket betting match. l899's session time reminders send you an alert after a preset amount of time — for example, 30 minutes, 1 hour, or 2 hours — so you always know how long you have been playing during the current session.

Session reminders do not force you to stop — they simply keep you informed. You can configure your preferred reminder interval in your account settings at any time. Using session reminders alongside a deposit limit is one of the most effective combinations for staying in control of your gambling habits.

⏸️Time-Out: Take a Short Break

If you feel you need a step back from gambling for a short period, l899's time-out feature lets you temporarily close access to your account. Unlike self-exclusion — which is intended as a longer-term or permanent measure — a time-out is designed for players who simply want a structured break. Available time-out periods include:

• 24-hour time-out: a one-day break from all gambling activity on l899.
• 7-day time-out: a full week away from the platform.
• 30-day time-out: a calendar month away, giving you space to reassess your habits.

During a time-out, your account remains intact and your funds are safe. When the time-out period expires, access is automatically restored. If at the end of a time-out you still do not feel ready to return, we encourage you to start a new time-out or consider activating self-exclusion instead.

🚫Self-Exclusion: Stepping Away for Longer

Self-exclusion is a serious responsible gaming tool for players who feel that gambling is becoming a significant problem in their lives. When you activate self-exclusion on l899, your account is blocked and you will not be able to log in or place any bets for the full duration of the exclusion period. l899 will also cease sending you any promotional or marketing communications during this time. To activate self-exclusion, follow these steps:

1. Log in to your l899 account

   Go to your account settings and navigate to the Responsible Gaming section.

2. Select self-exclusion

   Choose the duration of your exclusion period: 3 months, 6 months, 12 months, or permanent exclusion.

3. Confirm your decision

   Review and confirm. Exclusion takes effect immediately — your account will be locked as soon as you confirm.

4. Contact support if needed

   If you need help setting up self-exclusion or want to discuss options, email [email protected] at any time. Our team is here to help without judgment.

⚠️Recognising the Signs of Problem Gambling

Gambling is a risk-based activity. For most people it is an enjoyable part of their entertainment without causing harm. However, for some people gambling can develop into a problem that affects their finances, relationships, and mental health. Recognising the warning signs early makes it easier to take action. Common signs that gambling may be becoming a problem include:

• ▸Spending more money on gambling than you originally planned or can afford to lose.
• ▸Chasing losses by placing further bets in an attempt to win back money you have already lost.
• ▸Gambling with money that was set aside for essential expenses such as rent, food, or family needs.
• ▸Feeling anxious, irritable, or restless when you are unable to gamble or when trying to reduce your gambling.
• ▸Lying to family members or friends about the amount of time or money spent on gambling.
• ▸Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• ▸Borrowing money or selling personal belongings in order to fund gambling activity.

If any of the above signs feel familiar, it is important to take action now rather than waiting. You do not need to have a serious problem before seeking help — reaching out early is always the right choice. Contact l899 support at [email protected] or use the self-exclusion tool in your account settings today.

✅Tips for Playing Responsibly

Responsible gambling is about making informed choices every time you play. The following practical tips can help you maintain a healthy relationship with gambling on l899:

• Set a budget before you start playing and treat any losses as the cost of entertainment — never try to win back what you have lost.
• Only gamble with money you can afford to lose. Never use money needed for rent, bills, groceries, or family expenses.
• Take regular breaks during your session. Step away from the screen, stretch, and return only when you feel calm and in control.
• Never gamble when you are feeling emotionally distressed, angry, tired, or under the influence of alcohol or substances.
• Balance gambling with other leisure activities. Keep time for family, sport, hobbies, and social connections outside of gambling.
• Talk openly with someone you trust about your gambling. Keeping it a secret can be an early sign that something is wrong.

👨‍👩‍👧Protecting Minors and Vulnerable Individuals

l899 is committed to ensuring that minors and vulnerable individuals are not exposed to gambling. If you share a device with family members, including children or teenagers, we strongly recommend using a password or PIN lock on your device and on the l899 app so that unauthorised access is not possible. Always log out of your l899 account after each session, especially on shared devices.

If you are concerned that a family member or friend may have a gambling problem, encourage them to speak with l899 support or to seek professional help. Problem gambling affects not just the individual player but also those around them. Support from family and friends plays a vital role in helping someone recover. l899's support team can provide guidance on the steps available to both affected players and their loved ones.